Refund Policy

Last Updated: September 2026

At LensCrafted (“we,” “us,” or “our”), operated by Shawn and accessible via getlenscrafted.com, we strive to provide a transparent, stress-free, and exceptional photography experience across New England and New York City. Because professional photography relies on reserved calendar scheduling, custom creative work, and digital media delivery, we maintain clear guidelines regarding deposits, cancellations, rescheduling, and refunds.

By placing a paid booking, submitting a retainer, or purchasing a session through our website, you agree to the terms outlined in this Refund Policy.

1. Booking Retainers & Deposits

To reserve your session or event date on our official calendar, a booking deposit or retainer is required at checkout.

• Non-Refundable Status: All retainers and booking deposits are strictly non-refundable.

• Why Retainers Are Non-Refundable: When you reserve a date, LensCrafted locks in that time slot exclusively for you and turns away all other potential clients for that time. The retainer covers initial administrative setup, pre-session consultations, location planning, and lost booking opportunities.

2. Client Cancellations

Portrait, Headshots, Boudoir & Creative Sessions

• Cancellation Notice: If you cancel your session, your non-refundable deposit will be forfeited.

• Prepaid Final Balances: If you paid your session fee in full prior to canceling:

  • Cancellations made more than 72 hours prior to your shoot: Any remaining balance paid beyond the required retainer will be refunded to your original payment method.

  • Cancellations made less than 72 hours prior to your shoot: The full session fee is non-refundable due to the difficulty of filling the vacant calendar slot on short notice.

Weddings & Events

• Cancellation Notice: Weddings and events require significant advance planning. If you cancel your booked event, the initial retainer remains non-refundable.

• Paid Balances:

  • Cancellations 30+ days prior to the event date: Any balance paid beyond the initial retainer will be refunded in full.

  • Cancellations less than 30 days prior to the event date: All paid balances become non-refundable, as scheduling, workflow, and staffing preparations have already been committed.

3. Rescheduling & Weather Postponements

We understand that life happens and schedules change. We aim to be as flexible as possible when unexpected situations arise.

Standard Rescheduling

• Notice Required: Requests to reschedule an individual portrait, headshot, or creative session must be submitted at least 72 hours in advance.

• Retainer Transfer: If proper notice is given, your original retainer can be applied toward a rescheduled date within 90 days of the original booking, subject to photographer availability.

• Late Rescheduling: Requests made with less than 72 hours’ notice may require a new retainer fee to secure a fresh date.

Outdoor Weather Postponements (New England & NYC)

New England and NYC weather can be unpredictable. If severe weather (heavy rain, blizzards, active lightning, or dangerous weather warnings) prevents an outdoor session from taking place safely or effectively:

• We will work with you to make a final call on rescheduling 12 to 24 hours before the shoot.

• No Fees Applied: Weather-related postponements incur zero penalty or re-booking fees. Your full retainer and all payments will transfer directly to a mutually agreed-upon makeup date.

• Overcast skies or cold temperatures without active precipitation do not qualify for weather postponement, as overcast conditions provide ideal, soft lighting for outdoor portraits.

4. Cancellation by Photographer & Emergencies

In the extraordinarily rare event that LensCrafted (Shawn) cannot fulfill your photography session:

• Photographer Emergency or Illness: If severe illness, emergency, or injury prevents Shawn from shooting your session or event, we will first attempt to secure an equally qualified associate photographer (with your approval). If an acceptable replacement cannot be found, 100% of all monies paid—including your non-refundable retainer—will be refunded immediately.

• Equipment Failure: In the unlikely event of total technical or equipment failure, LensCrafted’s maximum financial liability is strictly limited to a 100% full refund of all monies paid for that specific session.

5. Digital Products & Gallery Delivery

• No Refunds on Digital Goods: Due to the intangible and irrevocable nature of downloadable digital photography files, no refunds will be issued once high-resolution digital galleries or image files have been delivered or accessed.

• Artistic Discretion & Re-Editing: LensCrafted retains full creative and artistic control over image selection, retouching, and editing style[cite: 1]. While we do not offer refunds based on personal aesthetic preferences after delivery, we want you to love your photos. If you have specific, reasonable requests regarding color adjustment or subtle tweaks, we will gladly perform one round of minor gallery adjustments within 14 days of gallery delivery.

6. Refund Processing Method & Timeline

When an eligible refund is approved:

• Refunds are issued directly back to the original payment method used during checkout (credit card, debit card, or electronic transfer via Stripe/Square).

• Please allow 5 to 10 business days for your financial institution to process and post the refund credit to your account.

7. Contact Information

If you have questions regarding this Refund Policy or need to discuss a booking adjustment, please reach out to us directly:

• Business Name: LensCrafted

• Website: getlenscrafted.com

• Service Areas: New England & New York City

• Contact Page: getlenscrafted.com/contact