Terms and Conditions
Last Updated: September 2026
Welcome to LensCrafted (“we,” “us,” or “our”), operated by Shawn and accessible at getlenscrafted.com. These Terms and Conditions (“Terms”) govern your use of our website, booking system, online payment tools, and all photography services provided across New England and New York City.
By accessing our website, placing a paid booking, submitting a retainer, or signing a photography contract with LensCrafted, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or book our services.
1. Scope of Services
LensCrafted provides professional photography services, including Weddings & Events, Portrait Sessions, Boudoir Photography, Headshots & Branding, and Lifestyle & Creative projects. Specific deliverables, hours of coverage, location details, and pricing for your session will be outlined in your individual service quote, booking confirmation, or written photographic contract.
2. Paid Bookings, Deposits & Retainers
Reservation Retainer
To secure a specific date and time on our calendar, a non-refundable retainer (or booking deposit) is required at the time of booking.
Weddings & Events: A non-refundable retainer specified during checkout or in your proposal is required to hold your event date.
Portraits, Headshots & Creative Sessions: A non-refundable deposit or full session payment is required at booking depending on the session type selected.
No date is officially reserved until the required retainer is paid in full and any applicable photographic agreement is executed. Until payment is processed, dates remain available to other clients on a first-come, first-served basis.
Payment Schedules
Any remaining balance for weddings or events must be paid in full prior to or on the date specified in your booking agreement (typically 14 to 30 days prior to the event date).
For portrait sessions and individual headshots, final balances must be settled prior to or on the day of the shoot, before high-resolution digital image galleries are delivered.
3. Payment Processing & Fees
Payment Methods: All online payments, deposits, and invoice settlements are processed securely through PCI-DSS compliant third-party payment gateways (such as Stripe or Square).
Currency: All fees are listed and charged in U.S. Dollars (USD).
Processing Fees: Payments processed online via credit card, debit card, or electronic transfer may be subject to standard merchant processing fees where permitted by applicable law.
4. Cancellation, Rescheduling & Refunds
Client Cancellation: If you cancel your session or event, all retainers and deposits paid are non-refundable, as they reserve exclusive time on our calendar and prevent us from taking other client bookings.
Rescheduling: Requests to reschedule a portrait or headshot session must be made at least 72 hours prior to your scheduled time. We will make reasonable efforts to accommodate a new date within our availability. Rescheduling fees or a new retainer may apply for last-minute changes or peak season weekend bookings.
Refund Policy: Detailed terms regarding cancellations, weather postponements, and refunds are outlined in our dedicated Refund Policy.
5. Intellectual Property & Copyright
Ownership
Under United States copyright law, LensCrafted (Shawn) retains full, exclusive ownership and copyright of all photographs, original raw files, digital negatives, and artistic works created during any session or event.
Client Print & Usage License
Upon full payment of your session fee, LensCrafted grants you a personal, non-exclusive, non-transferable license to use, print, download, and share your final edited images for personal, non-commercial purposes:
Personal Use: You may print images for personal display and share them on personal social media accounts.
Commercial & Business Usage: For Headshots & Branding or Commercial sessions, a specific commercial license will be issued detailing permitted business uses (e.g., website headers, advertising materials, printed marketing collateral). Images from personal portrait or wedding sessions may not be sold, licensed, or submitted to commercial entities without express written consent.
Prohibition on Alterations: To protect the artistic integrity of our work, clients may not re-edit, apply heavy social media filters, crop out watermarks (where applicable), or alter final delivered files.
6. Client Responsibilities & Shoot Conditions
Punctuality: Sessions will begin and end at the scheduled times. If you arrive late, your session time may be reduced accordingly without a fee reduction.
Cooperation & Posing: While we provide guided direction and simple prompts to help you feel comfortable, we are not responsible for uncooperative subjects (e.g., young children or event guests) or restricted venue conditions that limit photographic opportunities.
Permits & Venue Fees: Clients are responsible for acquiring and paying for any required photography permits, admission fees, or venue location fees for chosen shoot locations across New England and New York City.
7. Image Delivery & Storage
Editing & Selection: LensCrafted retains full artistic control over image selection, editing style, and retouching. Unedited raw files are never delivered under any circumstances.
Delivery Timelines: Estimated turnarounds are 2–3 weeks for standard portrait and headshot sessions, and 4–8 weeks for full wedding galleries, unless otherwise stated during peak seasons.
Gallery Hosting: Final edited images are delivered via a password-protected online gallery available for a specified duration (typically 60 to 90 days). Clients are responsible for downloading and backing up all digital files before the gallery link expires.
Archiving: While we maintain internal backups of delivered work for a reasonable period, LensCrafted is not liable for lost or corrupted files after the gallery delivery period has ended.
8. Limitation of Liability & Force Majeure
Equipment Failure & Technical Issues: In the unlikely event of total failure of cameras, memory cards, or equipment, or if photos are lost or damaged without fault on our part, LensCrafted’s total liability shall be strictly limited to a refund of all monies paid by the client for that specific session.
Force Majeure: Neither party shall be liable for failure or delay in performing obligations due to causes beyond reasonable control, including acts of God, severe weather, natural disasters, national emergencies, travel closures, or sudden illness/injury of the photographer. In such events, best efforts will be made to reschedule or provide an equivalent replacement photographer.
9. Mobile Terms & Text Communications (SMS)
By opting in to receive text messages from LensCrafted regarding your booking, session coordination, or appointment updates:
You consent to receive automated operational SMS notifications.
Consent is not a condition of purchasing any service.
Message frequency varies depending on your session status. Message & data rates may apply.
You may opt out at any time by replying STOP to any text message. For assistance, reply HELP.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts and the State of New York, without regard to its conflict of law provisions. Any legal action arising from or related to these Terms shall be brought exclusively in the courts serving our primary operating jurisdictions in New England.
11. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be indicated by the “Last Updated” date at the top of this page. Your continued use of our website or services following any updates constitutes acceptance of the revised Terms.
12. Contact Information
If you have questions regarding these Terms and Conditions, please contact us:
Business Name: LensCrafted
Website: getlenscrafted.com
Service Areas: New England & New York City
Contact Page: getlenscrafted.com/contact